Help Desk Analyst HelpDeskCrossing Pittsburgh, PA

Job Detail

(2009-05-22) Help Desk Analyst
HelpDeskCrossing , (Pittsburgh PA)
Required Skill: Help Desk
Help Desk AnalystLocation: Pittsburgh, PAResponsible for providing first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution. Experience using ticketing systems, writing technical support documentation and computer with and JOBSPIDER

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