Technical Support Engineer III Array Information Technology Washington, DC

Job Detail

(2009-06-10) Technical Support Engineer III
Array Information Technology , (Washington DC)
Required Skill: Technical Support
Provide Tier 2 troubleshooting, problem-solving, and support for CA passport software applications. Evaluate tickets for escalation. Create an update tickets in Remedy. Monitor ticket workload and actively pursue and coordinate resolution. Write customer notifications for planned and unplanned outages. SQL CAREERBUILDER

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