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(2009-10-22)
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Required Skill: Help Desk
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| Descriptions: Calls to the Contact Centre can be varied and complex requiring a wide range of technical knowledge and interpersonal skills to assist, diagnose and or resolve issues. Help Desk Coordinators refer problems and issues to specialist groups when required. This also includes: On phone diagnostics and troubleshooting Liasing with Service Provider Groups and external vendors Working to achieve team wide Service Levels for phone CAREERBUILDER |
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