Help Desk Technician* Job in Boston, Massachusetts US HARVARD VANGUARD... Boston, Ma

Job Detail

(2009-10-30) Help Desk Technician* Job in Boston, Massachusetts US
HARVARD VANGUARD... , (Boston Ma)
Required Skill: Help Desk
Under general supervision, responds to queries, diagnoses problems, and performs basic troubleshooting via phone discussions with end-users. Includes problem recognition, research, isolation, and resolution steps for first level calls. Support consists of troubleshooting and resolution of all technology related issues and/or escalation to appropriate technology personnel. Typically is able to resolve less complex problems immediately, a MONSTER

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